Legal notice

Company Information

Store name: MELAO
Seller: Zero Grid Inc.
Representative: Kotaro Murakami
Address: Furuta Bldg. 401, 2-19-19 Uchihonmachi, Suita, Osaka 564-0032, Japan
Phone: +81-6-7222-9487
Please note that we do not currently offer phone support. Please send all inquiries through our contact form.
Email: ec.customer.service.jp@infozerogrid.com
Website: https://trymelao.com/en-us
Contact form: https://trymelao.com/en-us/pages/contact
Prices: As shown on each product page, in U.S. dollars
Shipping: Free shipping to the United States
Taxes and duties: Any applicable sales tax is shown at checkout. Depending on current import rules, duties or import fees may apply to international shipments.
Payment timing: Payment is due at the time of purchase

[Payment methods]
Credit cards (Visa / Mastercard / American Express / JCB)
Apple Pay
Google Pay
Shop Pay

We do not offer cash on delivery or pay-after-delivery.

[Delivery time]

■ Current shipping schedule (as of September 19, 2026)

Our manufacturer is currently out of stock, so orders placed now will ship on or after October 7, 2026.
Once stock arrives, orders ship in the order they were placed, and we will email you a tracking number when your order ships.

You may cancel an order placed during this period at any time before it ships.
In that case, we will refund the full amount you paid, with no return fee deducted.
Please contact us through our contact form.

If the expected arrival date changes, we will notify you promptly at the email address used for your order.

■ Normal delivery time

Orders normally ship within 7–14 business days after confirmation.
Delivery normally takes about 10–30 days from the date of your order.
International logistics, customs, peak seasons, weather, disasters, or carrier issues may extend this to up to about 40 days.

[Returns and refunds]

■ Cancellations while waiting for restock (October 7, 2026 arrival)

If your order is waiting to ship because our manufacturer is out of stock and you wish to cancel before it ships, no return fee applies.
We will refund the full amount you paid; no product needs to be returned.
Refunds are processed within 3 business days of your request.
This section takes priority over the 60-day money-back guarantee below.

■ 60-day money-back guarantee

If you have used the product for 35 days from the date it arrived and are not satisfied with the results, contact us through our contact form within 60 days of the arrival date.
Please return the product to our warehouse. After we receive the returned product and check its condition, we will issue your refund. We will send you the return address when you start the process.

• Request window: after 35 days and within 60 days of the arrival date (requests made before day 35 cannot be accepted)
• Please include photos showing the condition of the product when you contact us
• Return shipping is paid by the customer
• Please send us the tracking number after you ship the return
• The refund amount is the amount you actually paid minus a return fee equal to 50% of the amount you actually paid
• Any fraction of a cent in the return fee is rounded up
• If you bought multiple units in one order, all of them must be returned. We do not accept partial returns or partial refunds
• This guarantee can be used once per order

■ Defective, damaged, or incorrect items

If your product is defective, damaged in transit, or not what you ordered, contact us through our contact form within 7 days of delivery, with photos or video showing the problem.
After confirming the issue, we will issue a refund or send a replacement. We cover the shipping cost for this, and no return fee applies.

■ Exclusions

Products with significant damage, soiling, missing parts, or damage beyond normal use, or products not purchased from our store, may not be covered.

■ Refund processing

We process refunds on business days (Monday to Friday). Requests received on weekends, holidays, or during the year-end holidays are processed on the next business day.
After we complete a refund, the time it takes to appear on your statement depends on your card issuer, bank, or payment provider. We cannot speed this up.
We are not responsible for the time it takes a payment provider to reflect a refund after we have completed it.

For details, please see our Refund Policy.

[Changes and cancellations after ordering]

Once an order is being prepared for shipment, we may not be able to change the address or cancel it. If you need to make a change, please contact us as soon as possible.
However, orders waiting for the October 7, 2026 restock can be canceled at any time before they ship.

[Disclaimer]

Product descriptions are general information and do not diagnose, treat, or guarantee any results. If you have health concerns, please consult a healthcare professional.