Contact information

[Store information]
Store name: MELAO
Seller: Zero Grid Inc.
Address: Furuta Bldg. 401, 2-19-19 Uchihonmachi, Suita, Osaka 564-0032, Japan
Phone: +81-6-7222-9487
Please note that we do not currently offer phone support. Please send all inquiries through our contact form.
Email: ec.customer.service.jp@infozerogrid.com

[How to contact us]
Please contact us through the contact form on our website.
Contact form: https://trymelao.com/en-us/pages/contact
Please fill in every field before sending. Missing information means it takes us longer to look into your inquiry and may delay our reply.
For questions about an order, please include the email address you used to order and your order number.

[Support hours]
Customer support is available Monday through Friday.
We reply to inquiries in the order received, within 1–3 days of receiving them.
Inquiries received on weekends, holidays, or during the year-end holidays are handled from the next business day.
We answer inquiries in the order they arrive and cannot move individual requests ahead of others.
Sending the same inquiry more than once does not change its place in line and may actually delay our reply. Thank you for your patience.